FREQUENTLY ASKED QUESTIONS

    1.How do I get started?

    Answer:

    Prior to invoking any of the services, you must first register with eBiz. Registration is a two-step process. You first need to register yourself as an individual and get yourself a Login account. The second step is to register your business. This would enable you to access the complete set of eBiz services such as Registering with various Tax and other Regulatory agencies, Apply for utility connections and services related to Regulatory filings.

    2.Is there a fee for registration?

    Answer:

    No – there is no fee for registering on eBiz. Fees are applicable when you start applying for services. The fee will be dependent on the service availed.

    3.What to do if I didn't receive an email confirmation after registration?

    Answer:

    On registration, an email confirmation is sent. In case you have not received the email confirmation, you may do the following –

    1. Please check whether the email has been saved under your Trash / Spam folder. This may happen because of your email account settings.

    2.In case your mailbox is full and the mail has bounced, please clear your mailbox and send a mail to ebizsupport-lndc@nic.in with your login details and a confirmation mail will be sent to you.

    3.In case the email address provided by you is incorrect, please log in and change the details. Then send a mail to ebizsupport-lndc@nic.in with your login details and a confirmation mail will be sent to you.

    4.How do I provide Feedback?

    Answer:

    You may provide feedback about the site and its functionality through email. Please mail your feedback to ebizfeedback-lndc@nic.in.  

    5.What are the services that are available on eBiz?

    Answer:

    You may click on Services to check the available services on eBiz.

    6.How do I pay the fees when invoking these services?

    Answer:

    eBiz is integrated with an electronic payment gateway. You can make payment towards the services using online or offline payment (after generating challan on eBiz portal) through any of the integrated banks (available in the dropdown on payment page).

    Payment can also be made using Credit card/ Debit card and Net Banking facilities. 

    You can get more information about payment by visiting the Payment FAQ.

    7.After applying for the service through eBiz, how do I know the status of my application? Do I need to contact the departments for status update?

    Answer:

    eBiz is integrated with department systems and processes. Hence you will receive the status updates on your application on the eBiz portal. You can use the “My Submitted Applications” page on the eBiz portal to learn the status of your application and also respond to any queries/clarifications raised by the department. 

    8.How can I update/change my personal information?

    Answer:

    Personal information can be edited by logging in to eBiz website and editing the details present in the ‘Update Profile” section. These changes will get reflected in the system once you login the next time. 

    9.What happens if I lose my username and / or password?

    Answer:

    In case you forget your password, please visit the ‘Forgot Password’ link to provide details and retrieve your login details. An email with your login details will be sent to your registered email address. 

    10.What information do you need when I begin to register?

    Answer:

    In case of individual member registration, details such as name, date of birth, email address, telephone number etc. are required. In case of a business registration, details such as name of the establishment, address, email address etc. are required.